Care Instructions
Drink Bottles/ Jars
All bottles, jars and vases can be washed with a soft damp cloth with dish soap.
*Products are not dishwasher or microwave safe and a refund will be voided.
Fan Covers
Fan covers can be machined in a gentle wash and can be ironed.
Orders, Postage and Handling
If you require an order by a certain date please let us know and we will do our best to cater for all requests and am happy to express orders pending on availability. Otherwise orders will be processed within 3 to 5 working days (With covid there may be delays) please ensure you let us know when ordering if needed as soon as possible.
We ship via Australia Post through regular post, however if you would like Express shipping please just make a note or email us and we will do our best to have available as soon as possible.
Australia post tracking numbers will be made available as soon as shipment is posted.
As all items are handmade and we are a small business orders will be processed immediately in the unlikely event that a fabric or an item is not in stock you will be contacted asap and offered either a full refund or given an allocated time frame to when the item will be available most items are at the most a week but due to some items coming from overseas this timeframe can be uncertain.
Placing Orders
Some items have more than one styles available, please ensure you correctly specify which style you prefer.
For personalised items please ensure the spelling is correct to ensure the your item is correct.
Local Order Pickup
I am based in Townsville in Rasmussen, I am more than happy to arrange pickup and generally have a pretty flexible pickup time if you can just let me know 24 hours prior.
Products
Please don’t hesitate to contact me if there is an issue with a product that has arrived, most products are handmade and sometimes minor mistakes can occur and if that is the case please contact me. Sometimes it can be the different part of fabric used or height of an object as they are handmade you will not find two products the same.
Unfortunately we do not refund/ exchange/ cancel orders for change of mind after been sent however if an item has not been sent or made and you would like to change the type of fabric or a colour I am happy to do so.
Repair, Replacement & Refunds
The following has been taken and follow under the ACCC (Australia Competition & Consumers Commission) and can be found under.
https://www.accc.gov.au/business/treating-customers-fairly/consumers-rights-obligations
Businesses that sell goods guarantee that those goods:
- are of acceptable quality - the goods must be safe, lasting, have no faults, look acceptable and do all the things someone would normally expect them to do
- are fit for any purpose that the consumer made known to the business before buying (either expressly or by implication), or the purpose for which the business said it would be fit for
- have been accurately described
- match any sample or demonstration model
- satisfy any express warranty
- have a clear title, unless you otherwise advise the consumer before the sale
- come with undisturbed possession, so no one has the right to take the goods away from or to prevent the consumer from using them
- are free from any hidden securities or charges
- have spare parts and repair facilities reasonably available for a reasonable period of time, unless the consumer is advised otherwise.
Manufacturers and importers guarantee that their goods:
- are of acceptable quality
- have been accurately described
- satisfy any manufacturer’s express warranty
- have spare parts and repair facilities reasonably available for a reasonable period of time, unless the consumer is advised otherwise.
What happens if these guarantees are not met?
If you sell a customer a product that fails to meet one or more of the consumer guarantees, they are entitled to a remedy – either a repair, replacement or refund and compensation for any consequential loss – depending on the circumstances.
Generally, if the problem is minor, the seller can choose whether to remedy the problem with a replacement, repair or refund. If you choose to repair and it takes too long, the consumer can get someone else to fix the problem and ask you to pay reasonable costs, or reject the good and get a full refund or replacement.
If the problem is major or cannot be fixed, the consumer can choose to:
- reject the goods and obtain a full refund or replacement, or
- keep the goods and seek compensation for the reduction in value of the goods.
A purchased item has a major problem when it:
- has a problem that would have stopped someone from buying it if they’d known about it
- is significantly different from the sample or description
- is substantially unfit for its common purpose and can’t easily be fixed within a reasonable time
- doesn’t do what the consumer asked for and can’t easily be fixed within a reasonable time; or
- is unsafe.
Gift recipients are entitled to the same rights as consumers who bought the goods directly.
The seller cannot refuse to provide a remedy if the product is not returned in its original packaging.
The seller also must not refuse to deal with a customer about the returned good and tell them to deal with the manufacturer instead.
Exceptions to consumer guarantees can be found following this link:
https://www.accc.gov.au/business/treating-customers-fairly/consumers-rights-obligations